Empowering Your Online Store with E-Commerce Expertise
Helping small businesses and charities launch, optimise, and grow their online presence.
At SME Local CIC, we bring decades of experience running multi-million-pound, award-winning e-commerce businesses into the hands of small organisations who need it most. Whether you’re launching a new store, looking to scale an existing platform, or want to connect your physical presence with online sales, we provide end-to-end support grounded in real commercial success and priced for accessibility.
Our mission is to empower grassroots businesses, social enterprises, and charities with the digital tools, strategies and insights needed to compete confidently online. From platform selection to checkout conversion, we guide you through every step with clarity and purpose.
Our E-Commerce Consulting Services
Strategic Planning & Market Positioning
- Identify your niche, define your audience, and align product offerings with long-term goals.
- Research competitors, set pricing benchmarks, and build the right mix of products and messaging.
Platform Setup & Store Build
- Shopify, WooCommerce, Wix, Squarespace, BigCommerce and more, we help select and configure the platform that fits your goals.
- End-to-end build support, including product uploads, content writing, branding, and payment integration.
User Experience (UX) & Conversion Optimisation
- Design responsive stores that are intuitive, attractive, and built to convert.
- Optimise the buyer journey with smooth navigation, clear calls to action, and streamlined checkouts.
SEO & Content Strategy
- Keyword-rich product listings, metadata, blog content, and optimised site structure.
- Improve visibility on search engines and generate long-tail traffic for your niche.
Multi-Channel Integration & Marketing
- Connect your store with Meta Shops, Instagram, Google Shopping, eBay, and other platforms.
- Build automated email sequences, abandoned cart recovery flows, and customer segmentation strategies.
Key Features and Benefits
End-to-End Store Support
From strategy to live launch and beyond, we walk the full journey with you.
Platform-Agnostic Advice
Our only interest is what works best for you.
Scalable Solutions
Build something that grows as you do from one product to hundreds.
Proven Commercial Experience
Trusted by high-growth brands and mission-led start-ups alike.
Community Investment
Every project helps fund e-commerce access and training for others.
Inventory Management
Streamline stock control with automated tools.
TESTIMONIALS
Daniel Young
“SME Local helped us launch a beautiful, functional online store. Their consulting advice made all the difference in growing our sales.”
WZ Academy
“Thanks to their platform optimisation, our charity shop now generates more revenue to support our causes.”
Smiths Groundworks
“Partnering with SME Local completely transformed our online store. They optimized our website, improved our product listings, and guided us on effective marketing strategies.”
CLIENTS & PARTNERS
Community-Focused Commerce
We believe e-commerce should work for everyone, not just the big brands. Our work supports:
- Local makers and entrepreneurs transitioning to online retail.
- Charities selling merchandise or fundraising products.
- Youth programmes and educational projects that need storefronts for social enterprise.
Our pricing is structured with transparency and fairness at its core, offering discounts to charities and not-for-profits. We also run shared training sessions for teams to build confidence in managing their own platforms.
Let us design a package that suits your needs.
FAQs
We support Shopify, WooCommerce, Wix, Squarespace, BigCommerce, and more. Our approach is platform-agnostic—we help you choose what’s best for your budget, skills, and growth goals.
Yes. We provide full start-to-finish support, from strategy and branding to platform setup and going live. We also offer training so you feel confident managing your store afterward.
No. We support service-led businesses, social enterprises, charities, and organisations looking to sell courses, memberships, event tickets, or donation products online.
Depending on your needs, we can provide market analysis, platform setup, store design, product upload, SEO, analytics, email marketing setup, and integration with other sales channels like Meta Shops and Google Shopping.
Yes. We offer keyword-rich copywriting for product pages, collections, landing pages, and blogs to improve visibility and conversions.
No. We offer one-off projects, support bundles, and flexible retainers depending on your business stage and needs.
We bring years of hands-on experience running multi-award-winning, multi-million-pound e-commerce businesses—and we apply that insight to make things simple, cost-effective, and scalable for smaller teams.
Yes. We provide follow-up support, growth recommendations, content creation add-ons, and advanced integrations when you’re ready to scale.
Absolutely. We work with dozens of charities and CICs to help them generate income through branded products, campaign merchandise, or digital fundraising tools.
Book a free discovery call. We’ll assess where you are now, what you need, and how we can help—then we’ll provide a clear, no-jargon proposal and timeline.
Start your e-commerce journey with confidence.
