Your Questions Answered
Learn more about our services, mission, and how we help small businesses, charities, and communities thrive.
GENERAL FAQs
SME Local CIC is a not-for-profit digital marketing agency based in Croydon. We specialise in providing affordable, high-quality marketing, branding, and educational services to small businesses, SMEs, and charities. Our mission is to empower organisations to thrive while reinvesting in local community initiatives and fostering sustainable growth.
Unlike traditional agencies, SME Local CIC operates as a not-for-profit organisation. This means our focus isn’t solely on profits but on creating value for our clients and the community. Every project supports local charities, SMEs, and public initiatives, ensuring that working with us delivers a ripple effect of positive change.
We work with:
- Small businesses and SMEs looking to grow their online presence.
- Charities aiming to amplify their impact and connect with supporters.
- Community organisations needing affordable marketing or educational support.
While we are proudly based in Croydon, we serve clients across the UK and internationally. Our local expertise makes us a strong choice for businesses in South London, but our services are adaptable to any location.
Through our not-for-profit model, we reinvest a portion of earnings into community projects, educational programmes, and hyper-local initiatives. This includes subsidised services for charities, youth engagement projects, and supporting sustainability efforts.
SERVICE-SPECIFIC FAQs
Our SEO services are comprehensive and include:
- Local SEO: Optimising your business for local searches, Google My Business, and local directories.
- Technical SEO: Improving website speed, structure, and technical compliance for better rankings.
- Keyword Research: Identifying high-value keywords to target your audience effectively.
- Content Strategy: Creating optimised content that attracts traffic and boosts engagement.
Yes, we provide full-service social media management, including:
- Content Creation: Engaging posts, stories, and videos tailored to your audience.
- Community Engagement: Building trust by responding to comments and engaging followers.
- Paid Campaigns: Running targeted ads to boost visibility and conversions.
We design and build:
- Custom Websites: Tailored to reflect your brand and optimise user experience.
- E-Commerce Platforms: Scalable online stores with secure payment gateways.
- Mobile-Optimised Sites: Ensuring seamless functionality across all devices.
- Charity Websites: Highlighting your mission and making it easier for supporters to connect.
Our content marketing services include:
- SEO-Driven Blogs: High-quality articles designed to attract and retain audiences.
- Video Production: Engaging videos that tell your story effectively.
- Podcast Development: Audio content to connect with niche audiences and establish thought leadership.
We offer:
- Insights & Reporting: Comprehensive reports on website traffic, social media performance, and campaign ROI.
- Predictive Analytics: Leveraging data trends to refine strategies and improve outcomes.
- Automation Tools: Streamlining repetitive tasks like email workflows to save time and resources.
Our branding services include:
- Logo Design: Crafting visually impactful logos that align with your mission.
- Brand Strategy: Defining your brand identity, messaging, and market positioning.
- Graphic Design: Creating visuals for digital and print materials to ensure consistency.
COMMUNITY AND EDUCATIONAL FAQs
We offer subsidised services, discounted packages, and guidance to help charities grow their online presence, connect with donors, and amplify their impact.
Our programmes include:
- Digital marketing workshops.
- Accredited SEO and social media training.
- Skills hubs for employability and business growth.
We lead:
- Hyper-Localised Platforms: Digital hubs that connect businesses, charities, and residents.
- Youth Engagement Programmes: Training and mentoring to support career development.
- Sustainability Campaigns: Encouraging eco-friendly practices across local businesses.
Yes! We welcome partnerships with local councils, organisations, and businesses to co-create initiatives that drive lasting impact.
CUSTOMISATION AND PRICING FAQs
Yes, our services are fully customisable to align with your goals. We also offer bundled packages for greater flexibility and value.
Pricing varies based on your needs. Contact us for a free consultation, and we’ll provide a tailored quote.
Yes, we offer special rates to ensure charities can access premium services without straining their budgets.
We provide detailed proposals that outline every service and associated cost upfront. Regular updates ensure you’re always informed about your investment.
RESULTS AND REPORTING FAQs
We track key metrics, including:
- Search engine rankings.
- Website traffic and user behaviour.
- Social media engagement rates.
- Conversion rates and ROI.
Most clients receive monthly reports detailing campaign performance and actionable insights.
While we don’t guarantee exact outcomes, our data-driven strategies and proven expertise significantly increase your chances of success.
GETTING STARTED FAQs
Contact us via our website or phone for a free consultation. We’ll discuss your needs and create a customised plan.
Our onboarding process includes:
- Initial consultation and goal setting.
- Creation of a tailored proposal.
- Regular communication throughout implementation to ensure alignment.
Yes, we offer both one-off and ongoing packages, depending on your needs.
Timelines depend on the service. SEO and content marketing generally take a few months for significant results, while social media campaigns can deliver noticeable impact within weeks.
TECHNICAL FAQs
Yes, we specialise in platforms like WordPress, Shopify, and custom-built solutions.
Absolutely. We can integrate tools like CRMs, email marketing platforms, and analytics software to optimise your operations.
Yes, we provide secure hosting, regular updates, and ongoing support to ensure your website remains functional and secure.
We adhere to GDPR compliance and use secure systems to safeguard all client data.
Have more questions? Get in touch with SME Local CIC today and discover how we can support your goals..
